dropbox pretending my files are online only while copying

[TomTommy1]

Hello all.

I do not have selective sync on/I have all folders checked to be held locally.

Save HD space automatically is off.

new files default is "local"

My computer says my drop box folder is the same number of gigs as drop box tells me when I logon online.

So can someone please tell my why my current attempt at copying all my drop box folders via USB to an external hardrive is going at a snails pace as dropbox pops up every second telling me it's downloading a file- the same file I see is being copied at that moment??????????  As if I can't copy my local dropbox files to other locations with out downloading every one?????????????

WOW

show me how dumb I am

[Megan]

Hey @James H.83, sorry to jump into your convo with @Hannah!

Just to make sure we're on the same page, can you send me a screenshot of the app's status as shown in your system tray?

While we're at it, I'd appreciate another one from the content of your Dropbox folder to check the syncing icons on your files if possible.

Cheers!

[TomTommy1]

THANK YOU! I wish I didn't need to know that magic trick to make dropbox do what it is supposed to do.(settings have all boxes checked to sync and smart sync is off) (both my computers started having this problem just from switching selective sync back and forth)

But it appears to be making all files actualllllly local

[TomTommy1]

 

James H.83

Explorer | Level 3

Saturday

I have the exact same problem. You indicate to "right click on the Dropbox folder itself and make everything local," but there is no such option when I right click. I assume you are talking about the folder on my computer, but I also tried right-clicking on folders in the online (web browser) Dropbox, but there is no option there either.

   Any ideas?

REPLY TO ABOVE MESSAGE

it is really cryptic but simple action. Not checking a box, not changing settings. Go to your dropbox folder(not the shortcut! right click the dropbox folder shortcut and click "open file location" to see the actual folder).  Right click on the actual dropbox folder, move your mouse down the pop up list to "smart sync" and hover for the addition box to pop open, and you should see "local" and "online only" - click "local."  That should "wake dropbox up" and make it actually download all the files that SHOULD BE THERE ANYWAYS DROPBOX DEVELOPERERRERRES when smart sync is OFF and all dropbox folders are checked to be synced in dropbox ap settings.

[James H.83]

Here are all the screenshots:

[Jay]

Hi @James H.83, what version of Windows are you currently running on your device?

[James H.83]

Here are the screenshots you asked for and a few more.

[James H.83]

I keep trying to send screenshots but POST doesn't seem to take them.

  JWH

[James H.83]

Windows 11, latest updates

[Jay]

Thanks for the info, @James H.83. Just for clarification, did you select the Smart Sync > Local option as shown in your image when you right-clicked the Dropbox folder?

[James H.83]

The green check mark was already there, but I clicked it twice to make sure.