can't download files

[Sean_Tidy_Tips]

I have been experiencing this issue for several days - I can't download my files. I have tried selecting the file from the list of folder contents, then clicking download. I have tried opening the file in Dropbox (double clicking the file) and downloading from there. I have emptied the cache, cleared history, logged out then in, tried a different browser, etc. Nothing works.

Please help.

[Sean_Tidy_Tips]

I just shared the link for the file with a personal email address of mine, and download from there successfully. And while I am happy that I have the file, this is an absurd work around.

[Hannah]

Thanks for bringing this to our attention, @Sean_Tidy_Tips.

Can you give us some more info as to why you can't download them?

Are you getting any error messages?

Any additional details, would be really helpful.

Thanks.

[Sean_Tidy_Tips]

Hi Hannah. There are no error messages, no failed downloads – I click download and literally nothing happens. 

[Hannah]

And you're seeing this behavior on multiple browsers, you said? That's pretty odd.

How large are the files you're trying to download?

Does it happen with all the files in your account?

[Sean_Tidy_Tips]

I have tried on Safari and Chrome. The file size seems to have no impact - I've tried with multiple file sizes and it doesn't seem to matter. The location in Dropbox seems to also not be a factor. But then randomly the download function will work again with a file. I swear I'm not making this up, lol

[Hannah]

Hmm, do you have any security apps that might blocking access to these Dropbox domains?

For example an antivirus, VPN, firewall, etc.? If so, try to temporarily disable them or whitelist the domains, to see if that helps.

[Sean_Tidy_Tips]

I don't have any of these things. The problem is still persisting today.

[Hannah]

Thanks for checking, Sean.

Now, this might sound trivial, but have you restarted your computer at all since this happened?

[Sean_Tidy_Tips]

That's normally a good around first-step solution, but I just did a restart and still no luck!