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Ab210's avatar
Ab210
Explorer | Level 4
2 years ago

Why are there unviewable .mat files in Photos?

Does anyone know why mat files are shown in photo gallery if they cannot be actually opened?
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Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Staff rankDropbox Staff

Hi Ab210,

 

Thanks for the clarification!

 

I had a quick look online, and it seems the .MAT file type could associated with a Microsoft product, MS Access.

 

Another possibility could be MathWorks MATLAB.

 

You should be able to view the items within the software that created them on your computer.

 

 

The Photos tab shouldn't really be showing things that aren't photos, though.

 

Which web browser are you using?

 

Try clearing the cache, or try in a different web browser altogether, or a private/incognito tab and let me know what you find!

Ab210's avatar
Ab210
Explorer | Level 4
2 years ago
Thank you Calvin.

It happens on Edge, Chrome and Android Dropbox app.

I confirm that the files are MATLAB Files. They are not corrupted and can be easily opened in MATLAB but they should not appear in the photo gallery, as you said.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Ab210, sorry for the tardy response; are you still having issues with this?

     

    If so, let us know here and we'll reach out via email to investigate further. 

    • Ab210's avatar
      Ab210
      Explorer | Level 4
      2 years ago
      Yes I do
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for letting me know Ab210 

         

        I've just reached out via email, so please have a look at your inbox and we'll take it from there.

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