Website Photos view is slow

[Thijxx]

Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see that the previews.dropbox.com takes 3.3 seconds to reply, is this normal?

• 1Gbit fiber connection, tested with Google Fiber speed Test
• 64GB RAM
• 16 Cores
• Tested with Chrome, Safari, Firefox on Windows, MacOS and Linux (Ubuntu, Arch, Manjaro and Debian)
• Rebooted every machine 7 times, just so I can write this

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[Hannah]

Hey @Charlie Windsor, currently it's not possible to include another user in the email chain; is it okay if we reach out to you, on the address associated with your Dropbox Community profile?

[Charlie Windsor]

@Hannah ... Yes that's fine, thanks  ....

Can you set up a separate support ticket for @Thijxx instead of including them in on the same chain ?

@Thijxx

If they can't do the above I will pass back to you any information gained via this thread ... 👍

[Megan]

I just sent you an email, in order for us to have a closer look into this  @Charlie Windsor!

I'll see you there!

[Charlie Windsor]

@Thijxx

Quick update .... Support have been in contact and its been escalated ... keep you posted

[Charlie Windsor]

@Thijxx ... The latest reply I have from support .... 

Colin, Aug 26, 2024, 3:40 AM PDT:

Hi ,
 
Thank you for the updated information.
 
I can confirm that your issue is currently being investigated by our engineering team.
 
Please rest assured I’ll reach out to you as soon as I have updates.
 
If I can assist with anything else in the meantime, please don't hesitate to reach out.
 
Regards,
Colin

[anonymous]

@Thijxx Its still on going .... Colin has asked for some more info which I have passed on ....

[anonymous]

@Thijxx Still waiting, not sure if anything is going to happen in the short term ... I've included the ticket number below as reference for you to follow... I'm slowly migrating over to OneDrive, which is working perfectly for my needs hence my Dropbox account may close in October..... Hopefully this and numerous other issues will get resolved going forward. 

ID #24144018Created 19/08/24, 04:22 pm

[Charlie Windsor]

@Thijxx Please see their final reply below .... not good .. Also added the update below to their Photo Group ....  How do you organize your photos? - Dropbox Community (dropboxforum.com)

The engineers have informed me that a resolution for the indexing issue may come at a later date. However, they don't have an exact timeline to provide at this moment.
 
If you have any other questions, please let me know. 
 
Regards,
Maddison