Website Photos view is slow

[Thijxx]

Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see that the previews.dropbox.com takes 3.3 seconds to reply, is this normal?

• 1Gbit fiber connection, tested with Google Fiber speed Test
• 64GB RAM
• 16 Cores
• Tested with Chrome, Safari, Firefox on Windows, MacOS and Linux (Ubuntu, Arch, Manjaro and Debian)
• Rebooted every machine 7 times, just so I can write this

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[Hannah]

Hey @Charlie Windsor, currently it's not possible to include another user in the email chain; is it okay if we reach out to you, on the address associated with your Dropbox Community profile?

[Charlie Windsor]

@Hannah ... Yes that's fine, thanks  ....

Can you set up a separate support ticket for @Thijxx instead of including them in on the same chain ?

@Thijxx

If they can't do the above I will pass back to you any information gained via this thread ... 👍

[Megan]

I just sent you an email, in order for us to have a closer look into this  @Charlie Windsor!

I'll see you there!

[Charlie Windsor]

@Thijxx

Quick update .... Support have been in contact and its been escalated ... keep you posted

[Charlie Windsor]

@Thijxx ... The latest reply I have from support .... 

Colin, Aug 26, 2024, 3:40 AM PDT:

Hi ,
 
Thank you for the updated information.
 
I can confirm that your issue is currently being investigated by our engineering team.
 
Please rest assured I’ll reach out to you as soon as I have updates.
 
If I can assist with anything else in the meantime, please don't hesitate to reach out.
 
Regards,
Colin

[Charlie Windsor]

@Thijxx Its still on going .... Colin has asked for some more info which I have passed on ....