Forum Discussion

Helpful | Level 5

2 years ago

Video is only playing sound, why?

I have a video that will only play the sound can anyone help me please.

Jay
2 years ago
Does the video play normally when you download the file to your computer from the Dropbox site?

On the phone, could you try marking the file as offline first, and then try to play it?

Helpful | Level 5

Just tried it and yes it does....
Thank god 👏👏
Will not try my phone
Thank you.

Helpful | Level 5

2 years ago

Unable to mark offline jay, it seems i am very limited as ti what i can do on my phone.

Hannah
Dropbox Staff
2 years ago
Hey Webby057, can you please describe the steps you're following, so we can make sure we're not missing anything?

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!