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Forum Discussion
Video is only playing sound, why?
I have a video that will only play the sound can anyone help me please.
Does the video play normally when you download the file to your computer from the Dropbox site?
On the phone, could you try marking the file as offline first, and then try to play it?
Hannah
Dropbox Staff
Dropbox StaffSorry to jump in here, Webby057.
Can you clear the Dropbox app's cache on your phone, to see if that helps?
60 years old and wouldn't have a clue how to do it 🙄🤣
- Hannah
Hehe, no worries! Are you on an iOS or an Android device?
- Samsung s 22 android. I hope ive not lost it 🙈
- Jay
Does the video play normally when you download the file to your computer from the Dropbox site?
On the phone, could you try marking the file as offline first, and then try to play it?
