We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Katia19's avatar
Katia19
New member | Level 2
2 years ago

Very slow visualisation of photos/movies on Dropbox

Hello,
Both in the dropbox app and on my PC, it is extremely slow to see my files (mainly photos).
This makes me consider looking for another provider as I want to be able to browse my photos more smoothly.
Now all the images/movies are on dropbox, but I can't really do anything with them because searching the folders is so slow. It takes a very long time for a photo to open each time.

Does anyone recognise this, or can someone help me solve this problem? Thank you very much!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Katia19, thanks for bringing this to our attention.

     

    Could you clarify what you mean by the Dropbox app? Is this the website or the mobile app you're referring to?

     

    This will help me to assist further!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!