Unable to play .mov (ProRes) once downloaded, plays fine within dropbox.
Hi @TB119, let's jump right into this!
Just to confirm, can you confirm that you follow these steps, in order to download your .mov files?
How large are these files? Do you get any specific errors when trying to preview them, and if so what does the message say?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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