Unable to download MOV file from Dropbox

[Yudit Asher]

I am experiencing difficulties downloading an MOV file from my Dropbox account. I have tried accessing and downloading the file from multiple computers, but I am still unable to do so.

Could you please help me troubleshoot this issue?

[Yudit Asher]

This is what the file icon looks like on my computer

 

[Jay]

Hi @Yudit Asher, thanks for bringing this to our attention.

It's possible that the files weren't fully downloaded, since there isn't any thumbnail on them. Additionally, the first file is a ". mp4" file (with a space in it), so it should be incorrect and be renamed to .mp4. 

Do the files preview normally on the Dropbox site?

This will help me to assist further!