cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
Musicians, convert your MuseScore files to PDF to play music on the go! Learn more here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Thumbnails are blank and won't open.

Labels:

Thumbnails are blank and won't open.

TK64
New member | Level 2
4 weeks ago

My drop box suddenly wont open thumnails and they are blank. It wont allow me to see photos and I cannot open files. I tried to create more space by making all folders and files online only but now they dissapared and I cant see or open the thumbnails. Please help.

Labels:
  • 0 Likes
  • 1 Replies
  • 153 Views
0 Likes
1 Reply 1

Megan
Dropbox Staff
4 weeks ago

Hey @TK64, welcome to our Community! 

 

Is it safe to assume you're talking about your desktop app? If you're referring to our website, feel free to clarify more. 

 

Do you get any specific errors when trying to preview the files? What is the app's current syncing status and version? 

 

Let me know more, and we'll take it from there! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

0 Likes
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?