You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

S38's avatar
S38
Helpful | Level 5
5 months ago

PDF files not syncing to desktop, but all other filestypes do sync in the same folder

I did selective sync on a folder that contains several folders. But one of them is not syncing its pdf files and only the pdfs, other filetypes did sync.

I have access to these files via browser, so I know they're in that folder.

 

I did restart the app, did un-sync/re-sync folder, pause and resume sync, still same result and says that files are up to date

  • Ah I figured it out, the files didn't sync because they had an asterisk character in their names.

    All good now

  • S38's avatar
    S38
    Helpful | Level 5

    Ah I figured it out, the files didn't sync because they had an asterisk character in their names.

    All good now

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!