Re: This file cannot be previewed because you are offline
Accepted Solutions
Hi @dleigh73, I see.
However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @dleigh73, welcome to our Community, and happy March 1st!
If I understand this correctly, you get the "file can't be previewed because you're offline" error when you're trying to view one of your files.
I'd love some extra details, such as how you're trying to view the file? Is it on the website, desktop or mobile app?
You mentioned that you received this document: did you receive a shared folder, shared link, Transfer or a different way?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @dleigh73, I see, thanks for letting me know!
If you try to preview the link on a different browser, do you get the same results there? What about an incognito tab on your current browser?
Provided that you get the same error, could you kindly send me a screenshot, so I can have visual too?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Tried on Chrome and MS 360.
Also
What happens if you try to download the file instead @dleigh73?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @dleigh73, are you the only one that has access to this link?
If not, does it work for other people as it should be?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!