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Forum Discussion

timbr's avatar
timbr
Helpful | Level 5
3 years ago

This file cannot be previewed because you are offline

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
Desktop
Preview
Share
Shared Links
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
That’s interesting, indeed. 

Can you take one more step and try to preview this file via an incognito window on your computer instead? Do you still see the same error? 

Let me know how it goes!
timbr's avatar
timbr
Helpful | Level 5
3 years ago

Well, I'm not sure if you guys did something behind the scenes, but since posting to this forum, it works again. It hadn't worked for a while, and restarting computer or browser, nor switching to incognito or different browsers had made any difference. Anyway, I'm glad it works again.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Glad to hear this works again for you and thanks for keeping us in the loop too timbr

    See you around the Community and have a lovely weekend!
    • timbr's avatar
      timbr
      Helpful | Level 5
      3 years ago

      Unfortunately, the issue came back as before. The message comes up on any browser (Chrome, Firefox, Safari), also in incognito in Chrome. Any ideas as to what may be causing this specific error message that I can't find any information about on the internet?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi timbr, there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

        Have you tried using a different network, ISP or using cellular data to see if the file previews?

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