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Forum Discussion
This file cannot be previewed because you are offline
Hi,
Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting here today, timbr!
I am afraid l can’t open the shared link you have provided, due to security reasons.
Is it possible though to send a screenshot of the exact error you keep receiving on your web account? I’d like to have a look for you.
Please make sure that no personal info is showing on your screenshot, before uploading it to the Community.
Keep me posted!
I am afraid l can’t open the shared link you have provided, due to security reasons.
Is it possible though to send a screenshot of the exact error you keep receiving on your web account? I’d like to have a look for you.
Please make sure that no personal info is showing on your screenshot, before uploading it to the Community.
Keep me posted!
Sure, here's a picture. Note also that opening the same link on chrome on my android phone does work.
- NancyThat’s interesting, indeed.
Can you take one more step and try to preview this file via an incognito window on your computer instead? Do you still see the same error?
Let me know how it goes!Well, I'm not sure if you guys did something behind the scenes, but since posting to this forum, it works again. It hadn't worked for a while, and restarting computer or browser, nor switching to incognito or different browsers had made any difference. Anyway, I'm glad it works again.
I also have the same problem. Can you help me
- Nancy
Thanks for posting here, Tommy Tran!
Are you having this issue with a specific shared link or with various links that have been sent to you?
Have you tried any of the suggestions proposed in this thread, like switching browsers etc?
I Googled this issue and found that something was blocking cookies, and what worked for me was to clear all cookies by doing a Shutdown and Restart.
After the Restart, it worked fine and I was able to View my documents normally in my browser, which is Microsoft Edge.
It appears there are hundreds of solutions to this problem which others have tried and recommend.
I'm having this problem once again in Google Chrome. The egregious message:
This file cannot be previewed because you are offline
does not occur in the Firefox browser. Thus, I think it may be a Google Chrome-related flaw.
Remember when computing was cleaner, simpler and more reliable? I do.
