The color of my videos changes after being added to Dropbox.

[Doug1580]

Lately when I have downloaded videos from my iphone 12 to the dropbox app the color in the videos have been distorted and not clear. Does anyone have a fix for this? This is also happening with my wife’s iphone to the dropbox app.
Thank you.

[Doug1580]

I cleared the cache, deleted the app, turned the phone on and off, reinstalled the app, redownloaded a couple videos and it’s the same thing
One video is 18.3 MB

Not sure if this will make sense but before I push the play button the color is normal, then when pressing play that’s when it’s much more vibrant and blurry, the color is distorted.

[Megan]

Hi @Doug1580!

As @arc_land mentioned above -one of our Dropbox Staff- it seems our attention is aware of this, and already working on a solution.

Hang tight, and we'll let you know of any further updates! 

[Doug1580]

Do you have any timeline for the solution? Thanks

[Megan]

At the moment we don't have info as to when this will be restored, but we're doing the best that we can to make sure everything is back to normal.

Once we have more info, we'll make sure to update this thread, thanks! 

[chuckyatx]

Hi Megan,

I'm having the same issue.  I also have an iPhone 12 and when my .MOV videos load onto Dropbox, they become reddish and color changes. I have loaded videos from my Sony camera (.MP4), and no issue.  Also, when I look at the iPhone video on my phone, it looks great.  I'm attaching screenshot from Dropbox and then from my iPhone.

iPhone video on DBiPhone video on iPhoneSony Camera video on DB