View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hi,
According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app
I should be able to search for stuff in the current dropbox folder when accessing it from the iPadOS built-in Files app. But unfortunately this is not working for me. No matter what I search for, the result is always empty, even if there's only one file in the folder. I'm using the latest iPadOS and Dropbox app for ipad. Any idea how I can fix this?
Thanks!
I don't have other services but Google Drive does not have this problem. And after more than a year of posting this question and going into loops with Dropbox staff, I don't think they are putting effort into actually fixing this. Really frustrating.
I’m going to give Dropbox another month to solve this. Then I’ll pull my company’s business. It’s only about a dozen users - but we all have iPhones and most have iPads.
There’s really no excuse for this.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
hi Lori,
Please read the message strings above. This has been raised for more than a year (or possibly longer) and I also gave up on Dropbox support (i still use it but in a very, very convoluted way, and I don't know why i honestly persevere when the other platforms search fine). Please don't pretend that this is a new problem, if you search online forums you will see that even Dropbox has been saying persistently that they will look into it but it has been a ping pong game between dropbox and apple for as long as i know.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
hi Lori
i'm youngchul76 from the forum where everyone's complaining of search function not working
what is your solution
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!