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kimsel's avatar
kimsel
Explorer | Level 4
2 years ago

Search not working on my Mac

Hey all, I cannot get my search to work. I'm not using smart sync. I can see the file I need, and it will not find it in a search. Help. I have an apple M1 and Monterey. 
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  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info. The ability to search the documents themselves for keywords is available on paid plans.  

     

    As you mentioned you're on a Basic plan, this wouldn't be available on your current plan.

markcq's avatar
markcq
Helpful | Level 5

Dropbox v169.4.5684

Apple M1 Pro

Ventura 13.2.1

 

So in the example below it doesn't matter if the file is offline or online only... I still can't find it in the search.

 

When Dropbox was not in the Library I never had this issue. I was able to search and find files.

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thank you for this markcq! 

 

Can I send you an email, in order for us to have a closer look into this?

  • markcq's avatar
    markcq
    Helpful | Level 5
    2 years ago

    Yes Please do you have my email address from my account?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi markcq, I just sent you an email. 

     

    I'll see you there!

  • alessio766's avatar
    alessio766
    New member | Level 2
    2 years ago

    hi guys, 

    did anybody find a solution for this matter?

     

    i moved to macbook M2 pro with Ventura 13.2.1 since a week;
    i have dropbox plus account;

    i cannot search file by name in dropbox folder anymore since dropbox updated into "posizioni" (position)

     

    can u help?

    thanks

     

  • markcq's avatar
    markcq
    Helpful | Level 5
    2 years ago

    Yes, it's finally working again. The issue was with Macos, since they moved the cloud storage to the Library. With the latest updates for Macos and Dropbox it's all working again.

  • Ableasiswas's avatar
    Ableasiswas
    New member | Level 2
    2 years ago

    This is also not working for me. Using finder on a Mac (not searching in browser). MacOS 13.4.1, MacBookPro 2020 Apple M1, Dropbox v178.4.4811, Personal Plus account. Able to see a file or document in finder if search "This Mac" but nothing returned if search is limited in finder to the enclosing file which is contained in dropbox. If I move the enclosing file out of dropbox to desktop finder it can return all searches fine and if I move it back again - nothing. I have enabled "make available offline" for dropbox. I have tried re-indexing as suggested above and elsewhere.

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