We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

kimsel's avatar
kimsel
Explorer | Level 4
2 years ago

Search not working on my Mac

Hey all, I cannot get my search to work. I'm not using smart sync. I can see the file I need, and it will not find it in a search. Help. I have an apple M1 and Monterey. 
Desktop
Searching
View
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info. The ability to search the documents themselves for keywords is available on paid plans.  

     

    As you mentioned you're on a Basic plan, this wouldn't be available on your current plan.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there kimsel, sorry to hear you're having issues with this. 

 

Can you please let us know the Dropbox desktop app's exact version and status as shown in your menu bar at the moment? 

 

Also, are you having with searching your files in Dropbox via a web browser too? 

 

Keep us posted! 

  • kimsel's avatar
    kimsel
    Explorer | Level 4
    2 years ago

    Hi Walter. I'm using the web version. When I download the app to my desktop, it automatically goes to my work upgraded dropbox account. The issue is with the free web version. 

  • kimsel's avatar
    kimsel
    Explorer | Level 4
    2 years ago

    Hi Walter. I'm using the web version. When I download the app to my desktop, it automatically goes to my work upgraded dropbox account. The issue is with the free web version. 

    Thanks! 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I see, thanks for clarifying that for me kimsel 

       

      Could you clear your browser's cache or try another browser and let me know if you get any different results? 

      • kimsel's avatar
        kimsel
        Explorer | Level 4
        2 years ago

        I made the switch to a different browser and still...nada. (BTW thanks for your help!)

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!