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epco's avatar
epco
Collaborator | Level 9
2 years ago

Search Not Working Properly Online / Website

Our search has not been working properly for over a week now.  Words, Numbers, and other unique identifiers that should appear in our search results do not and we have to try to follow the file path to find a document or folder which is costing us a lot of time.

 

This has happened previously but typically gets resolved quickly.

 

Example:  We give a 5 digit number to every project folder.  When we search the 5 digits the folder will not appear in the search results.

 

Using website on Chrome browser.  Have cleared cache & history to no avail.  Also happens with Edge browser.  Please fix.

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there epco, sorry for the tardy response.

     

    Are you still having issues with this?

     

    If so, could you post a couple of screenshots of a sample file showing this behavior so that we can have a look too?

     

    Thanks so much!

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