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Forum Discussion
Pro Res Video File only partially downloading
Hi, when downloading a Pro Res video file (69GB) the file only partially downloads but the download in my browser marks the download as complete, so I'm only getting half the video (31GB).
I've tried switching my connection and contacting my broadband provider. I've checked Windows for the latest update and restarted.
This file is downloading to my personal (free) account, I usually use my work account when downloading files. Could there be an issue with the file size, I could ask the sender to upload to my work account if that would help or is there another solution?
(Browser - Opera)
- Megan
Dropbox Staff
Hey gc_777, let's jump right into this!
If I understand this correctly, you're using our website in order to download your file locally to your device, but only half of it ends up downloading.
Can I ask how you received the content? Did someone send you a shared link, or something different?
If I were you, I'd also check another browser, to see if the same thing happens there.
Let me know of any updates!
Hi Megan, thanks for your reply.
The link was shared with me.
I just tried to download again with Chrome and I got a 45GB download (still not complete)
- Megan
Hey gc_777, thanks for the heads up!
I'm assuming it's jump that one item in the shared link, right?
Is it possible that the link contains more than 100K items in it? Can you also try repeating once without any extensions running & see if that amends the behavior?
As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time?
