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gc_777's avatar
gc_777
Explorer | Level 3
11 months ago

Pro Res Video File only partially downloading

Hi, when downloading a Pro Res video file (69GB) the file only partially downloads but the download in my browser marks the download as complete, so I'm only getting half the video (31GB).  I've tri...
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gc_777's avatar
gc_777
Explorer | Level 3

Hi Megan, thanks for your reply. 

The link was shared with me. 

I just tried to download again with Chrome and I got a 45GB download (still not complete) 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey gc_777, thanks for the heads up!

 

I'm assuming it's jump that one item in the shared link, right? 

 

Is it possible that the link contains more than 100K items in it? Can you also try repeating once without any extensions running & see if that amends the behavior? 

 

As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? 

  • gc_777's avatar
    gc_777
    Explorer | Level 3
    11 months ago

    Thanks again Megan, I appreciate your help.

     

    1 - I'm assuming it's jump that one item in the shared link, right?

    Sorry could you clarity what you mean here?

     

    2 - Is it possible that the link contains more than 100K items in it?

    There are only 3 files in the shared folder

     

    3 - Can you also try repeating once without any extensions running & see if that amends the behaviour?

    Dropbox extensions or browser extensions?

     

    4 - As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? 

    Thanks I will try this. I would like to implement all of the recommended steps before another attempted download as the cap set by my broadband is 1TB / per month (I contacted my provider and I haven't reached my download limit yet)

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey gc_777, I meant browser extensions, and after clearing your browser's cache. 

       

      You can also try an incognito tab while you're at it, that should be wonderful. 

       

      Let me know of any updates!

      • gc_777's avatar
        gc_777
        Explorer | Level 3
        11 months ago

        I downloaded again this time the file was incomplete at 42GBs. 

        As its ProRes the file plays but the ending is missing.  I really need to find a solution to ASAP I have a client waiting for work.  

        Is there any other solution?

         

        Has anyone else experienced an issue like this?

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