We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Craig C.4
10 years agoNew member | Level 1
Picture size is much smaller when downloading it from the site?
I uploaded pictures 2400 pixels high, but when downloaded from Dropbox they are only 860 pixels high.
- 10 years ago
Hi guys!
Dropbox uploads your photos in full resolution. However, when photos are previewed in an app or webview, we show you a scaled down version for faster loading. If you’d like to view your photos in full resolution, I would recommend downloading the photo using the Dropbox client or using the download button.
Kim C.23
10 years agoNew member | Level 1
Hi Kaz and all you other Dropbox Brainiacs out there!
I'm in the same boat as these other guys and don't understand your resolution you put forth yet.
I have the Dropbox iOS. When I 'Save Image' on an 7 meg file it appears in my Camera Roll on my phone - fine. But if I were to immediately email that same file back to myself it is now showing as 2.1 megs. The file that is now on Dropbox is unprintable at that resolution.
However, if I were to email it to myself from Dropbox, 'Save Image', and email it back to myself it remains at the original size of 7 megs. So there is a way around this but it's a pain in the ass. Any suggestions on how to fix it so it just uploads and downloads the full file?
Thanks so much!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!