Photos folder/tab is empty & camera uploads is the only place I can find my files

[chrisrazzell]

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?

[Hannah]

Thanks for the additional info here, @-Lisa-.

Can you let us know which version of the Dropbox app you're currently using?

[-Lisa-]

App version 396.2

[-Lisa-]

Sorry, make that version 396.2.6

[Hannah]

Thanks, Lisa. 

Have you tried clearing the app's cache or uninstalling and reinstalling it?

To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".

[-Lisa-]

I’ve cleared the cache and reinstalled the app but nothing has changed. Photos still empty.

[chrisrazzell]

Do you suggest that I try this? I am still puzzled as to why the Photos folder is shown on my iPad but not on my iPhone or online via MAC.......

[KateRobert]

Camera folder disappeared all of a sudden, can’t see any photos on any device including on web… photos are there as they can be seen in ´home ´ or in file icons…. Under Photos tab all we get is spinning square on IOS or waiting for server….  Downdetector does not report problem with Dropbox, Dropbox status page says all is running…. Help!!

[schoereli]

I have exactly the same problem on my iPad and iPhone.

[JulsSeck]

I am having exactly the same issue - I spotted it just after midnight after I had finished uploading a bunch of photos. There is nothing appearing in the photos section on my iPhone, iPad or laptop. You get a rotating square going round and round. The desktop version says “connecting to server”, then “this may take a moment”, then “almost there”. But nothing!!!

[deborama19]

I have been having this issue for four days now on my laptop. First time after YEARS of using Dropbox successfully and recomminging it to many people. WHERE ARE MY PHOTOS? Why are they not being shown? I have checked my settings and everything is in order. Dropbox can no longer fetch my photos on my phone (which is not a new phone) or my laptop, using any number of browsers. WHAT IS GOING ON and HOW CAN I FIX IT?