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Photos folder is empty & camera uploads is the only place I can find my files.

Photos folder is empty & camera uploads is the only place I can find my files.

chrisrazzell
Helpful | Level 6

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?

13 Replies 13

Hannah
Dropbox Staff

Thanks for the additional info here, @-Lisa-.

 

Can you let us know which version of the Dropbox app you're currently using?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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-Lisa-
Explorer | Level 4

App version 396.2

 

-Lisa-
Explorer | Level 4

Sorry, make that version 396.2.6

Hannah
Dropbox Staff

Thanks, Lisa. 

 

Have you tried clearing the app's cache or uninstalling and reinstalling it?

 

To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Hannah Dropbox Staff
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    -Lisa- Explorer | Level 4
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