View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Thanks for the additional info here, @-Lisa-.
Can you let us know which version of the Dropbox app you're currently using?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
App version 396.2
Sorry, make that version 396.2.6
Thanks, Lisa.
Have you tried clearing the app's cache or uninstalling and reinstalling it?
To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I’ve cleared the cache and reinstalled the app but nothing has changed. Photos still empty.
Do you suggest that I try this? I am still puzzled as to why the Photos folder is shown on my iPad but not on my iPhone or online via MAC.......
Camera folder disappeared all of a sudden, can’t see any photos on any device including on web… photos are there as they can be seen in ´home ´ or in file icons…. Under Photos tab all we get is spinning square on IOS or waiting for server…. Downdetector does not report problem with Dropbox, Dropbox status page says all is running…. Help!!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!