View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I have created a Word file on Dropbox from my PC. I can see the file on Dropbox on my Android phone and can open it with the default Dropbox viewer but cannot open it with Word.
When I attempt to open on my Android phone from within Word or using "Open with" inside Dropbox I get the following message: We couldn't apply organizational policies to give you access to your account because of an Intune service error. Please try again later.
I can open other Word docs that exist on Dropbox (that have been in Dropbox for awhile) with Word on my Android phone - this is the only file that gives me a problem.
@dfechser wrote:
When I attempt to open on my Android phone from within Word or using "Open with" inside Dropbox I get the following message: We couldn't apply organizational policies to give you access to your account because of an Intune service error. Please try again later.
That's a Microsoft error, not Dropbox, and often related to the Mobile Device Management policies applied to a device by your employer. It looks like someone else had a similar issue and was able to resolve it themselves in this thread.
@dfechser wrote:
When I attempt to open on my Android phone from within Word or using "Open with" inside Dropbox I get the following message: We couldn't apply organizational policies to give you access to your account because of an Intune service error. Please try again later.
That's a Microsoft error, not Dropbox, and often related to the Mobile Device Management policies applied to a device by your employer. It looks like someone else had a similar issue and was able to resolve it themselves in this thread.
Your linked suggestion (reset Microsoft Office) worked great and was very easy. Thank you for this help!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!