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Jules7's avatar
Jules7
New member | Level 2
2 months ago

My files say that they are locked. What does this mean?

My  files on Dropbox are saying locked but I donot have them locked never password protected 

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey there, Jules7, I hope you're doing well! 

     

    Which platform do you use when trying to access your files (website, mobile or desktop app) ?

     

    What type of files are you talking about, and what is the error that you're getting on your end?

     

    Let me know more, and we'll take it from there! 

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