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Elliott_Brown's avatar
Elliott_Brown
Helpful | Level 6
5 years ago

File Locking Option not Showing

I understand there is now the ability to lock and unlock files on Dropbox however the option is not showing for me when I follow the instructions here. Right-clicking on my desktop file does not bring up the options and neither does the online portal clicking the ellipsis.

I have checked in the admin settings and the ability to lock files is activated so not sure why it isn't accessible. Any help on how to resolve this and have the feature available would be appreciated.

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  • Elliott_Brown's avatar
    Elliott_Brown
    5 years ago

    Hi Walter

    Thanks for reaching out. I had tried the toggling off and on again. Always the first thing to try on anything IT related.

    However, the option to lock file editing was available today when I checked. So I believe what you said about it being a new feature rolling out was bang on.

    So we are all sorted. Have a good one. 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hello there Elliott_Brown, I hope you're having a great Monday so far!

    Just out of curiosity, did you recently enable the file locking feature on your team account?

    Just to rule out a few possibilities, can you just try and see if you can see the option when using another web browser? Or through an incognito/private browsing window?

    Let me know what you find - thanks!

    • Elliott_Brown's avatar
      Elliott_Brown
      Helpful | Level 6
      5 years ago

      Hi Daphne
      As Mondays go not too bad so far. Hope yours is great too.

      In answer to your first question, it wasn't something I had enabled but when I was looking for why the option to lock wasn't available I checked my settings and it was there and activated.

      The Lock Editing setting option is available in my Admin settings on both a Chrome and Safari browser as well as in an Incognito Chrome window. However, the option to then lock edit on the files in my Dropbox is still not showing across all the above. Only options showing when clicking the ellipsis:
      -share
      -Download
      -Send Transfer
      -Request files
      -Star
      -Rename
      -Move
      -Copy
      -Delete
      -Events
      -View in admin console
      -Pin to Archive
      -Pin to…

      Let me know if you need me to do anything else.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for all the info Elliott_Brown!

        To have a better look into this, I've reached out to the email linked with your profile.

        When you have the chance, please check your inbox and we can take it from there.

        Cheers!

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