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Elliott_Brown's avatar
Elliott_Brown
Helpful | Level 6
5 years ago

File Locking Option not Showing

I understand there is now the ability to lock and unlock files on Dropbox however the option is not showing for me when I follow the instructions here. Right-clicking on my desktop file does not brin...
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  • Elliott_Brown's avatar
    Elliott_Brown
    5 years ago

    Hi Walter

    Thanks for reaching out. I had tried the toggling off and on again. Always the first thing to try on anything IT related.

    However, the option to lock file editing was available today when I checked. So I believe what you said about it being a new feature rolling out was bang on.

    So we are all sorted. Have a good one. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Elliott_Brown; how are you today?

I'm sorry for the nudge here; are you still having issues with this?

If you do, kindly note that our File locking feature just moved out from its beta phase and is gradually being rolled out to all Dropbox Business users in early 2020, so the feature may not be available to you until the rollout is complete.

Just out of curiosity, could you go into your account's settings (within the Admin Console) and toggle the feature off and then back to on?

Here's a direct link for you (assuming you're on an account with Team Admin rights): 

https://www.dropbox.com/team/admin/settings/file_locking

Keep us posted! 

Elliott_Brown's avatar
Elliott_Brown
Helpful | Level 6
5 years ago

Hi Walter

Thanks for reaching out. I had tried the toggling off and on again. Always the first thing to try on anything IT related.

However, the option to lock file editing was available today when I checked. So I believe what you said about it being a new feature rolling out was bang on.

So we are all sorted. Have a good one. 

  • shreyasaila's avatar
    shreyasaila
    New member | Level 2
    5 years ago

    am still not able to find the file locking option after clicking the on and off option in lock setting help me

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi shreyasaila; welcome to our Community and thanks for joining the discussion here.

       

      Can you please let me know if you're having issues with using the file locking feature on our website or via the desktop app or perhaps both? 

       

      Thanks!

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