Re: My audio has gone completely on Dropbox Replay. It was working a second ago...

carlos41 · ‎05-18-2023

Restarted the Mac and checked all audio settings, everything as normal but the audio has gone completely when replaying videos for work. Any ideas why this may have happened?

jw032710

I had the same issue - Mac only, and audio worked fine in other browser tabs. Tried restarting and the problem persisted.

Then I tried viewing the video in an incognito browser and the audio worked. So I logged out of dropbox and logged back in, and the audio is working again.

View solution in original post

Megan · ‎05-22-2023

Hey @carlos41, welcome to our Community!

Just checking in with you, to see if you're still facing the same issue or not. Does that happen with all of your Replay projects?

Keep me posted, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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jw032710

I had the same issue - Mac only, and audio worked fine in other browser tabs. Tried restarting and the problem persisted.

Then I tried viewing the video in an incognito browser and the audio worked. So I logged out of dropbox and logged back in, and the audio is working again.