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Ashay815's avatar
Ashay815
New member | Level 2
3 years ago

Link not working

Someone sent me 3 links. 2 are mp3 and play just fine. The 3rd is not and when I open it, it says Windows Media Audio and 39.9mb. The sender can open and play in Dropbox from the same link. Thoughts?
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  • Ashay815's avatar
    Ashay815
    3 years ago
    They ended up sending it as an mp3 and it worked. Not sure how to remove this. Thx
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Ashay815, sorry to hear you're having issues with this.

     

    Could you please clarify if you're previewing the files the shared links point to via a web browser of if you're opening them locally on your device after downloading them from our website?

     

    If you could send us a screenshot of the exact error you're getting, it'd be very helpful!

     

    Thanks!

    • Ashay815's avatar
      Ashay815
      New member | Level 2
      3 years ago
      They ended up sending it as an mp3 and it worked. Not sure how to remove this. Thx

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