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Forum Discussion
Image appears to be corrupted
Hi everyone,
for the first time I find myself managing a seemingly corrupted file synced on DropBox. It's a small, low-resolution image, fortunately not essential and also saved elsewhere. But ...
Hey cloudres, so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one.
If it was only edited once, that action is what might have caused it to be corrupted.
If you see in the version history that it's been edited more than once, I'd suggest you save a copy of the version that works and then keep restoring older versions, to find out which one caused the corruption, if that makes sense.
Megan
Dropbox Staff
Dropbox StaffHi cloudres, thanks for the added info!
After uploading the file to your account, did you ever try to preview it before, or was it the first time?
I'm asking, because it seems this file must have been corrupted from the start. If the file wasn't able to preview online for whatever reason, but wasn't corrupt, you would be able to view it on the desktop app, or upon downloading it.
Also, can you try restoring to one of the previous versions, just to see the results you get?
I restored the file to the first version and the problem was solved. Now I can see it normally! Thanks for supporting me. So this means that it must have become corrupted over time.
Million-dollar question: how can I prevent this from happening on more important documents?
- Jay
There isn't a specific reason why this could've occurred to this file. Since you saw the version history, were there any edits made to the file that could've corrupted it at some point?
Honestly, no changes have been made. None at all. Since the folder was copied there and uploaded online, that file has never been modified.
- Hannah
Hey cloudres, so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one.
If it was only edited once, that action is what might have caused it to be corrupted.
If you see in the version history that it's been edited more than once, I'd suggest you save a copy of the version that works and then keep restoring older versions, to find out which one caused the corruption, if that makes sense.
