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Forum Discussion
Image appears to be corrupted
Hi everyone,
for the first time I find myself managing a seemingly corrupted file synced on DropBox. It's a small, low-resolution image, fortunately not essential and also saved elsewhere. But ...
Hey cloudres, so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one.
If it was only edited once, that action is what might have caused it to be corrupted.
If you see in the version history that it's been edited more than once, I'd suggest you save a copy of the version that works and then keep restoring older versions, to find out which one caused the corruption, if that makes sense.
Jay
Dropbox Staff
Dropbox StaffHi cloudres, thanks for bringing this to our attention.
How small is the image exactly, in terms of resolution and file size?
This will help me to assist further!
It is a file of about 368 kb. The dimensions are 1826x2736. I have tried to look at the previous versions of the file, but I cannot view the preview in any case.
Thanks!
- Walter
Hey cloudres, sorry to jump in, but could you let us know how you uploaded the file in the first place?
Have you tried restoring a previous version of the file to see if you can view it then?
Also, were you able to preview this file normally on our website before?
Any additional information you can share is more than welcome!
Sure, I'll try to be as thorough as possible.
The file is contained within several subfolders. In the folder where the specific file is located, there are many other images. So it is the only file in this particular path. Obviously, the other images work.
As I mentioned, I tried to view the file from the previews that are offered during the restore of the single file, but without actually restoring it.
Of course, I tried to view the preview on both the computer and the DropBox website. Then I tried to download it, put it "online only", and download it again, but predictably nothing happened.
When I put it "online only", I noticed that DropBox tried to sync it for about an hour, repeatedly, but without obviously succeeding since it seems to be corrupt. In the end, a popup appeared in which the DropBox app informed me that the file cannot be deleted from the Mac.
One last thing. The file was added to DropBox along with many other files, by copying and pasting various folders. So the action was a copy and paste. But in any case, it is strange that everything is visible, except for this image.
What else? I think I've said everything...
- Megan
Hi cloudres, thanks for the added info!
After uploading the file to your account, did you ever try to preview it before, or was it the first time?
I'm asking, because it seems this file must have been corrupted from the start. If the file wasn't able to preview online for whatever reason, but wasn't corrupt, you would be able to view it on the desktop app, or upon downloading it.
Also, can you try restoring to one of the previous versions, just to see the results you get?
