IOS app - Save to Device option is missing

[windshear]

Hi All!

I notice that on my iPhone in the Dropbox App, the option to "Save to Device" is missing when viewing Photos. Has it been removed or moved elsewhere?

It used to appear in the menu when you click the three dots at the top right corner. (See KB article here: https://help.dropbox.com/installs/export-files-mobile)

Any suggestions would be appreciated, as I found it a very handy way of transferring photos from other devices to my phone to send to friends.

[Hannah]

Hi there, @windshear, and happy Friday!

From what I can see on my end (latest iOS and Dropbox version), you should be able to save a photo to your device, by following these steps:

1. Go to the "Files" tab
2. Locate your photo and tap "..." on the right side of the photo's name
3. Tap "Save image"

Otherwise, if you have the photo open, you'll need to follow these steps:

1. Tap "..." at the top right of the screen
2. Tap "share"
3. Tap "export a copy"
4. Tap "export"
5. and then "save image"

I hope this helps, but if you have any questions, let me know!

[acediez]

A recent update buried the “Save to Camera Roll” option for Photos into two or three additional commands (under Share, Export a Copy, etc.) This is pretty excessive for an option that’s universal for photo handling in pretty much every app, (including Dropbox, until recently.)
It’s confusing and tiresome when it needs to be done for several files. Please consider putting it back in the main menu! As well as “Save to Files” for other kinds of files.

[BenDBX]

Hi Everybody,

Thanks for your feedback, and for raising this. We're working on reimplementing the "Save To" option. We'll let you know when we make this change!

Thanks,

Ben

[NJoyChase]

Ben, please know this “save to devise” button is used a lot. Did it change on Android platform too or only ios? Glad team is working on it. Not having it is big impact on my photo work flow. Thank you.

[Walter]

Hi all, could you try the latest version (374.2) of the mobile app on your iOS devices and let us know if this persists?  

Thanks so much! 

[NJoyChase]

Hi Walter, the save to devise is back. I am new to the forum and wanted to say thank you but could not find thread. I am glad you asked! Thank you and team who returned this function.

[JEANETTE S.4]

The export to device is also gone on my new iPhone. Dropbox > Export Image > Results are:
1. Print
2. Open in...
Add to New Quick Note
3. Sign With DocuSign
4. Save To Dropbox
Convert To Word.
5. Save to Files

Save IMAGE to Iphone is GONE!

[Rich]

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@JEANETTE S.4 wrote:

Save IMAGE to Iphone is GONE!

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I still have it on mine, though I'm running the latest beta (v396.1.2). I'd check to make sure you're running the latest version, and if not, update.