I hear a crackling sound when I play back my audio/video files on iPhone

Ebensmatik

When I play back videos or audio files on iPhone I hear annoying crackle sound. How do I stop this from happening

Nancy

Hey @Ebensmatik, and welcome to our Community!

Is this something that started happening lately and for all your video/audio files?

What if you download/export a file to your iPhone? Does the crackling sound stop then?

Let me know.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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Ebensmatik

It happens when playin from the Dropbox only. Downloads are fine.

Hannah

Hey @Ebensmatik, I just tested this on my end, but I can't replicate the issue.

Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Need help with something else? Ask me a question!
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I hear a crackling sound when I play back my audio/video files on iPhone

I hear a crackling sound when I play back my audio/video files on iPhone

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