Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Solved
Files won't open in Chrome or Safari
Hi, I'm having the same issue as a lot of other people - when I try to access a file eg. Word online, a new window opens but this is blank. I can no longer open to edit and save in Dropbox without downloading the file and re-uploading. Dropbox no longer working on Safari, so have switched to Chrome. Have tried clearing cookies/ cache etc as per advice on other posts but this has not changed anything. Have checked for laptop updates - none available. This problem has been ongoing for a number of weeks. Thanks, Cate
- I see, thanks for clarifying that categreen!
I could suggest disconnecting the Microsoft Online apps from your Dropbox account, and then reconnecting to see if that helps.
This won't affect how you can use/edit the files locally on your computer, so your current workaround can still be used.
You can find the steps on how to do this here.
Hi Walter, thanks - yes Chrome was set to Incognito, so I changed this to allow all cookies etc to see if this would fix the problem, but there is no change. I have been a dropbox user for years without any problems and without changing my settings. I can't understand why now it is not working for so many people?
Cate
