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Forum Discussion
Files won't open in Chrome or Safari
Hi, I'm having the same issue as a lot of other people - when I try to access a file eg. Word online, a new window opens but this is blank. I can no longer open to edit and save in Dropbox without do...
- I see, thanks for clarifying that categreen!
I could suggest disconnecting the Microsoft Online apps from your Dropbox account, and then reconnecting to see if that helps.
This won't affect how you can use/edit the files locally on your computer, so your current workaround can still be used.
You can find the steps on how to do this here.
ps. there is no error message - it is just a new window with white space, then a rectangle sad face icon appears, no document, Cate
Daphne
Dropbox Staff
Dropbox StaffI see, thanks for clarifying that categreen!
I could suggest disconnecting the Microsoft Online apps from your Dropbox account, and then reconnecting to see if that helps.
This won't affect how you can use/edit the files locally on your computer, so your current workaround can still be used.
You can find the steps on how to do this here.
I could suggest disconnecting the Microsoft Online apps from your Dropbox account, and then reconnecting to see if that helps.
This won't affect how you can use/edit the files locally on your computer, so your current workaround can still be used.
You can find the steps on how to do this here.
I had the same issue in Chrome so I cleared cache/cookies, but that didn't help so I uninstalled and reinstalled app. I tried again but didn't work. I also tried in an incogneto window and that DOES work (required a Microsoft sign in / app authentication). I cleared cookies/cahce again and tried again in regular Chrome but still brings up a blank white window. I also tried Safari but I received an error message "The clearing cache option didn't work for me so I uninstalled the app and reinstalled but that didn't work either." The Chrome issue has been going on for months and I've been using Firefox but I'd really prefer to use Chrome as it's my preferred browser on a MAC!
- Hannah
Hey jessf, thanks for the nudge here.
The thing is that if it works on other browsers or incognito, there must be some kind of security setting or plug-in you have installed on Chrome that's blocking the site.
Would it be possible to restore Chrome to its default settings and disable any browser plugins, to see if that helps?
After I reset the settings, the Microsoft online sign in screen showed up (hasn't before except for incognito) so apparently that was the issue. Wish I didn't have to reset all settings in order to fix it, but glad it's at least fixed! Thanks.
