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One of our users is having issues where a grey 'X' appears over the file icon. Files are located within the Dropbox folder.
The files are not openable or moveable in this form and are not presented with the option to right click and download to a local save either, which would normally be shown with the green tick. Rebooting the device solves the issue however, the issues re-occur.
Dropbox ver 140.4.1951
This is an error log I pulled from Event Manager:
Log Name: Application
Source: DbxSvc
Date: 1/21/2022 11:23:14 AM
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Computer: *********
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Any ideas?
@LB77 wrote:
One of our users is having issues where a grey 'X' appears over the file icon.
The X is a Windows icon; not a Dropbox icon. Refer to the What does the gray “X” icon mean? section at the bottom of this help article.
@LB77 wrote:
One of our users is having issues where a grey 'X' appears over the file icon.
The X is a Windows icon; not a Dropbox icon. Refer to the What does the gray “X” icon mean? section at the bottom of this help article.
OK. I've forwarded the basic solutions to the user.
Under what circumstances would the folder/files not be syncing with Dropbox?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Cheers @Walter
After a bit of research, the grey X is indeed a windows icon, basically meaning the file is not there or the cannot be found.
Dropbox looked to have hung and clicking on the Dropbox icon in the taskbar did nothing. Rebooted the device and Dropbox started to work again and the grey X was replaced with the sync or cloud icons.
Is a reboot the only way to fix this?
Can I restart the Dropbox service rather than rebooting all the time?
We are also finding that moving a file to another location all within Dropbox can be taking up to 15 minutes to complete!
Why would this be as it's not a large file, maybe a few MB?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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@Nancy It's quite possible that there are over 300K files. Unfortunately, I don't have admin access to Dropbox for confirmation.
I suppose right clicking and selecting properties on the Dropbox folder will let me know.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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