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Forum Discussion

simonellery's avatar
simonellery
Helpful | Level 5
4 years ago

Files Not Downloading With Double Click

Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
Desktop and Web
desktop app
Download
Mac OS
Sync and upload
cgravelm's avatar
cgravelm
New member | Level 2

I have the same issue. I have two dropbox (one personal and one business through work) that I have installed on two computers (iMac at work, and MacBook at home). Double-clicking to download smart sync files works on my laptop, but not on my work computer. I also get an error message saying that I do not have permission to open the file. Both computers have Big Sur 11.6.

tanaudel's avatar
tanaudel
Explorer | Level 4
3 years ago

I'm having the same problem. I'm on a MacBook Pro with Monterey. ANY file that's not stored locally I have to right click on and make local in order to open it. Even if it's small and the connection is great.

  • sprocket003's avatar
    sprocket003
    Collaborator | Level 8
    3 years ago

    I also am having the same issue! When I double click a file that's in the cloud the Finder says "The file couldn't be opened." I'm on Monterey 12.0.1 on an M1.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hi all!

      For anyone affected by this, could you please try the steps outlined here and let me know if you notice any difference?
      • simonellery's avatar
        simonellery
        Helpful | Level 5
        3 years ago

        Nope, does nothing.

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