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Error Message and my account is frozen

Error Message and my account is frozen

dancedevotee
Explorer | Level 4
Go to solution

I've been unable to access my files for 4 days. I have no idea what prompted this. Unusable at this point and I've been with Dropbox for decades. Help?

dancedevotee_0-1722384904942.png

 

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hi there @dancedevotee - thanks for bringing this to our attention.

 

Have you tried clearing your browser's cache, or even using another browser to see if you still get the same results?

 

If not, please give it a go and let me know if you get the same error. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Walter
Dropbox Staff
Go to solution

Hi there @dancedevotee - thanks for bringing this to our attention.

 

Have you tried clearing your browser's cache, or even using another browser to see if you still get the same results?

 

If not, please give it a go and let me know if you get the same error. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

dancedevotee
Explorer | Level 4
Go to solution

Yay - thank you! 😀

Walter
Dropbox Staff
Go to solution

No worries @dancedevotee - I'm glad to hear it's sorted now.

 

See you around the Community and take care! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Walter Dropbox Staff
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    dancedevotee Explorer | Level 4
What do Dropbox user levels mean?