View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
When i have saved a pdf an in my dropbox look fine but when i choose to open with acrobat y
it opens a different pdf article tha i was seeing in my dropox. It has happend multiple times
What is goin wrong
Hi @alejandro Q, and welcome to our Community!
Is this happening with a single PDF file or with all of them?
Can you describe to me the steps you’re taking exactly to open your PDF file with Adobe Acrobat?
Feel free to send any screenshots that may help troubleshoot this further.
Give me a nudge, when you’re ready.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @alejandro Q - sorry to jump in here, but could you clear the cache from both of the apps, reboot your device and let us know if you notice any difference?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Nothing
Hey @alejandro Q , do you see the same if you first download the file from Dropbox to your computer and then open it with Acrobat locally on your computer?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi again, @Alejandro Q . Just to clarify, is this happening with PDFs that open via the Dropbox app both on your iPhone and your iPad?
What if you reinstall both the Dropbox app and Adobe Acrobat on both your devices? Does the issue persist after that?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
It happen in all computer iPhone a tablet when the pdf opens via dropbox And I have reinstalled both applications
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!