Dropbox files are partially downloading

[Ahmed Saami]

I have been having this issue where, I download a video file and it only downloads 50% of the file. Meaning if there is a 11gb file I need to download, it ends up only downloading 5gb even though it shows that the file is fully downloaded. Could you please help me understand the issue, is it an internet thing? a plan? or something else I need to do? 

[Ahmed Saami]

No I am not currently using any specific VPNs, or security software other then windows Microsoft itself. I have even called my Internet Provider to if there was any restriction or anything but everything is clear there as well.  

[Megan]

Sorry to jump in here @Ahmed Saami !

You said you were trying to download the file locally to the device. Do you have enough space on the device to do so? Have you tried a different device? 

Also, do you use a Basic account? If not, can you try adding the file directly to your Dropbox account, and then downloading it from there? 

[Ahmed Saami]

Yes I have more then enough space to download the file. I have tried to download it from another device but the same issue occurs.
and yes I did try to send it to my own dropbox and downloading it from there but it still didnt work. I have a question though, I downloaded the desktop app and I want to know how can I sync it when the dropbox stops syncing when the storage becomes too much for it. I wanted to try that route as well. 

[Megan]

Hi @ahmed Saami , if you're using the app, you'd first need to add the content to your Dropbox account, and allow for the changes to sync locally, to your device. 

Now, you also mentioned that this path didn't work. Can you elaborate on this? Did you get any errors when doing so, or was your account's quota not enough to add the content? 

Based on the latest info you shared about the app not syncing when the storage becomes full, I'm guessing you can't add the content due to space reasons, right?