View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I have a dropbox paper doc (which I can't share for confidentiality reasons), and every time I try to access it, the url redirects to a video which is embedded in the page.
This happens after 1-2 seconds after the page loading. It occurs whether I go through the dropbox paper home page and search for the doc, or if I click on an existing link. I've tried different browsers and other team members are encountering the same issue with this one particular page. All other docs are behaving as normal.
The page itself has numerous video examples pasted in, but it redirects to either one of two different videos.
Any thoughts? Has this issue come up for any one before?
Thanks for your help!
Thank you for your patience in this matter. The Product team has informed us that this issue has been resolved, and you should no long experience this when using Dropbox Paper.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!