Downloaded files get saved using a previous file name.

[katelum]

I've been having an issue with Dropbox where files seem to revert to their old names when I download them? 

The file names are correct when viewing them on the dropbox webpage and desktop app on my laptop. They are also correct when viewing on the webpage on the PC, however when downloading to PC they appear to revert to a previous file name. It seems to have just started doing this, despite no changes being made on the account or computer. I can see the old file name under the updated one when viewing on web.

Any reasons Dropbox may be doing this? It's important for the files to have the correct name, as they contain printing information which varies between files.

Any help would be greatly appreciated!  

[Megan]

Hey @katelum, let's jump right into this!

That's odd. Does this happen to all of your files or some of them? 

Also, is it safe to assume you're using our website to download them locally? If yes, would you mind using a different browser, just to check if the results are the same?

Keep me posted, and we'll take it from there!