Download failed - network error

[jon1906]

I've been having a lot of trouble downloading files from Dropbox. I always get "Failed - network error".

The file is less than 1 GB, so it's NOT an issue with the file size. I've tried using incognito mode. Same errors. 

Here's what happens. I start to download it. It begins, and downloads a certain amount (sometimes a few MG, sometimes a few dozen MG) and then it always stops, "Failed - network error." I click on it to resume. It starts again. It downloads a few more MG, and then gets stuck again, "Failed- network error." Typically I get to about 200MG doing this. 

THEN it fails completely, stated, "failed - Forbidden." (When I tried it using Edge, it said I didn't have permission... which is odd because I had permission for the first 200MG or so.)

This is using Chome. I've had the same issues when I tried it using Edge. I've tried it on two different computers and had the same issues on both computers. This has been happening to me over several consecutive days.

After TWO HOURS of trying this, and repeatedly clicking "resume" I was eventually able to download a single 500MG file when I got through the whole process without getting the "forbidden" message. My attempts to get another similar size file have so far failed. 

I'm pulling my hair out here. 

[Walter]

Hey @jon1906; thanks for joining our Community!

Can you please clear your browser's cache and try an incognito window without any plugins or extensions running and let me know if you get the same results?

Thanks a bunch! 

[ccd2]

I am having exactly the same problem. I tried for three hours this morning. I tried to use different browsers, incognito mode, cleared all caches, tried different wifi connections and different computers and I still have the problem. Can anyone help?!

[Megan]

Hi @ccd2, welcome to our Community! 

How large is the content you're trying to download? 

Can you also send us a screenshot of the error you see on your end? 

Thanks a bunch!

[ccd2]

Thank you!

The folder is 15.89MG with 27 files in it, so less than the maximum. Here are the screenshots of the errors I get Safari and Chrome.

I feel like I have tried everything and I am desperate to find a solution 😞

[Walter]

Hey @ccd2, sorry to jump in here, but could you try downloading the folder's content in small batches and let us know if you still get any errors?

[ccd2]

Thank you. Yes I tried and it does not work either.

[Walter]

Thanks for the quick response @ccd2 

Are you getting an error even with single files? If you do, I'd appreciate a screenshot of that too.

[ccd2]

Yes single files too. Here is a screenshot of the error on Chrome.

[Walter]

Thanks for clarifying that for me @ccd2

Are you running any antivirus or firewall that might be blocking the downloads by any chance?

If not, I'd be happy to send you an email to investigate further.