cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Does Dropbox only count the bandwidth used for partial/canceled downloads towards the daily limit?

Does Dropbox only count the bandwidth used for partial/canceled downloads towards the daily limit?

Watermoon
Explorer | Level 3

I recently bought the 3TB pro plan. Yesterday when I tried downloading a 10GB file but canceled the download after only after 500MB had transferred, my daily usage showed the full 10GB being deducted from my quota.

My question is: Does Dropbox only count the bandwidth used for partial/canceled downloads towards the daily limit, or does it count the full file size? I've noticed that my daily limit is being reached very easily when canceling larger downloads midway through.

Can someone clarify how partial downloads are accounted for against the daily usage quota. I’d like to better understand how quota usage is counted against premium users.

3 Replies 3

Rich
Super User II

@Watermoon wrote:
Yesterday when I tried downloading a 10GB file but canceled the download after only after 500MB had transferred, my daily usage showed the full 10GB being deducted from my quota.

Are you downloading files from your own account, or are you referring to others downloading files you've shared using a shared link? Downloading files from your own account doesn't count against your daily bandwidth limit.

Watermoon
Explorer | Level 3
Thanks for the reply! This is for others downloading from my links, I noticed quota was being counted for the whole file size instead of what has actually been downloaded.

Jay
Dropbox Staff

Hi @Watermoon, thanks for messaging the Community!

 

It should count the amount of bandwidth used, not the full amount if it hasn't downloaded yet.

 

Could you clarify how you determined the exact amount of quota you've used?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    Watermoon Explorer | Level 3
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?