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Currently unable to access my files through Dropbox Drive. Brown little box.

Currently unable to access my files through Dropbox Drive. Brown little box.

Teyagu
New member | Level 2

Hi, 

 

I'm currently unable to access my files through Dropbox Drive. All files have a brown symbol atop the files and it says that dropbox is unable to sync the files. This all happened after the Crowdstrike thing. I disinstalled the app and reinstalled, but to no avail. What should I do?

 

Teyagu_0-1721418126914.png

 

Cheers

1 Reply 1

Mark
Super User II

That image means they are also being sync'd to OneDrive. 

 

It isnt compatible to have 2 cloud services syncing at the same time. You need to download them from OneDrive and just put them in Dropbox - make sure OneDrive isnt syncing the same folder.

 


 


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