“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

[johnweidner]

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari. The message is “Couldn't Load Preview.”

[MAstilleroF]

This is not serious for a Nasdaq-listed company like Dropbox. Dropbox users have documents on Paper that we mostly share with third parties, either to showcase our work or as part of the work itself (plans, reports, projects, tasks...). So if now all the images are not displayed on mobile devices (and they are not being displayed), documents generate a very bad image to our collaborators, followers or clients.

[jojowales]

This is happening to me on my Apple i phone preventing me sharing my images alongside my text with other artists. Previously it all worked fine. I have a sneaky suspicion that it's due to using the free version as it coincided with an offer to upgrade. This is very disappointing! I opened a support request but received a cold shoulder and no solution, again it seemed support was very limited or non existent to users of the free package. Tell me I'm wrong here if you have greater knowledge of this problem. It's only lately that I have become cynical of tech companies that I previously trusted.

[gbrown300]

I have a 2TB plan and this still happened to me. Only on IOS - android & any browser, no problem. Works, but so should the app.

[Moresea]

I am having the same problem. Has anyone gotten it fixed?

[pensiv]

Issue for me on iOS too

[Alex134]

Hi @Nancy 

I have exactly the same problem. I have a paid Dropbox Essentials account which I typically use on my iPhone 15 Pro or Windows PC.  Using Chrome on my PC I can view the contents of my monthly reports with no problem.  On my phone using the Paper App I get the same response as @johnweidner.  

From this thread it appears that the issue is not resolved.  I use Paper to prepare monthly maintenance reports with input from my team in the field. They too use iPhones.  I have note been able to complete my May or start my June reports. Please could you provide a timeline for the resolution of the issue.

Kind regards

[Mosse]

 Hi Hannah, I'm having the same issue. The images shows in browsers, but on the iPhone app and iPad app - it comes up as broken links. 

[Megan]

Welcome back to our forum, @Mosse!

Out of curiosity, is this happening with all Paper docs or just one/a few of them?

Do you use the Paper app, or Dropbox app? And if so, then have you tried reinstalling the Paper app on your iOS device?

Let me know, and we can go from there.

[Mosse]

Hi! Looks like it's in all the documents when using the apps. I'm using the Paper apps, and yes - I've tried to re-install the app but unfortunately, it hasn't resolved the issue.

[Patrick Thomas]

I have been waiting for almost 2 months for Dropbox support’s “engineering team” to fix a very elementary issue on the Paper app (images not showing). Has anyone else had a similar experience dealing with their laughable “customer support”?
@DropboxSupport Ticket #23691158: DB Support Chat