View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari. The message is “Couldn't Load Preview.”
Thanks for the info, please could you contact the support team by following this link, for them to investigate further.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I'm having the same issue - any apple product (phone/ipad) not showing the image. However on a PC or android - everything is working fine.
I've started a support ticket with DB and will keep you posted
Same issue here but only have a basic plan so can't open a ticket. Watching this thread with interest!
Hi all, thanks for bringing this to our attention.
We've passed it on to the appropriate team and we'll let you know as soon as we have more updates to share.
Thanks for your patience.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I'm still working through the ticket with DB - Checking off the straightforward troubleshooting items. App reinstall, etc. Again, just to reiterate, Paper (for me) is working on every platform, except the IOS app. Through Safari, works, through Android app, works, on PC, works.
I'v got my ticket going too. Now turned over to the big kids, I think. Hope an answer turns up. I'll post if I find anything out.
Unfortunately I've been told that there is no update on the situation and no timeline either. So I guess I'll have to look for an alternative solution - Google docs or MS something??? Very disappointed.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!